From the conference website you can watch Bill Hollins and Bill Moggridge video presentation and many more (including Ezio manzini on sustainable services, which i reccomend)
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design4services
Design for service
From: whatidiscover, 2 years ago
John Rheinfrank and Shelley Evenson Lecture Presentation Zoom in - zoom out 2004 lecture Interaction Design Institute Ivrea http://courses.interaction-ivrea.it/zoom/lectures/serviceDesign.pdf
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From: whatidiscover, 2 years ago
John Rheinfrank and Shelley Evenson Lecture Presentation Zoom in - zoom out 2004 lecture Interaction Design Institute Ivrea http://courses.interaction-ivrea.it/zoom/lectures/serviceDesign.pdf
SlideShare Link
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