what is service design

Line #1, originally uploaded by marcfonteijn.

One of the best definitions i have encoutered so far :)

Flickr

This is a test post from , a fancy photo sharing thing.

Bill Moggridge and IDEO

Bill Moggridge is a founder of IDEO, one of the most successful design firms in the world. The first one to integrate the design of software and hardware into the practice of industrial design.

more in Bill Moggridge at the Designing interactions book website

Check the book website! The book has chapters to download for free every week

Chapter 6: services has passed but you can watch  the interviews with Live|work and other service designers online.

Check Fran Samalionis for some inspiration for Bank related services

For more on IDEO check its website

IDEO website

The study of Intel on the digitalization of money

Digitalization is changing money

check for the Navigating Future Moneyscapes scenario

service design symposium at CIID

In march 2008 the newly born Copenhagen Institute of Interaction Design hosted a symposium on service design with keynotes from the key people involved in service design today in Europe.

From the conference website you can watch Bill Hollins and Bill Moggridge video presentation and many more (including Ezio manzini on sustainable services, which i reccomend)

Liz Sanders on design research

Photo credit: Elizabeth Sanders

Here is her article on design research

What's The Difference Between A "Strategic Designer" And A "Creative Designer"?

the discussion follows up on this topic here on Idris Mootee's blog